Help Center

Find answers to common questions, learn how to use our platform effectively, and get support when you need it.

Getting Started

New to our platform? Start here with basic setup and configuration guides.

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Troubleshooting

Having issues? Find solutions to common problems and error messages.

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Contact Support

Can't find what you need? Our support team is here to help.

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Getting Started with Arrowhead

1

Sign Up

Create your account and choose the right plan for your organization.

2

Deploy Agents

Install security agents on your systems and configure monitoring.

3

Monitor & Protect

Access real-time dashboards and automated security responses.

Frequently Asked Questions

How do I install and configure the security agent?

Our security agents are available for Windows, Linux, and macOS. Download the appropriate installer from your dashboard, run the installation wizard, and follow the configuration prompts. Detailed installation guides are available in our agent download section.

What types of security scans does the platform perform?

Our platform performs comprehensive security assessments including vulnerability scanning, malware detection, network analysis, compliance checking, and threat intelligence gathering. The system automatically prioritizes findings based on severity and potential impact.

How do I interpret security reports?

Security reports are color-coded by severity (Critical, High, Medium, Low). Each finding includes detailed descriptions, affected systems, recommended remediation steps, and compliance references. Use the dashboard filters to focus on specific areas of concern.

Can I automate security responses?

Yes, our platform supports automated response workflows. Configure rules to automatically quarantine infected systems, block malicious IPs, or generate incident tickets based on specific security events and thresholds.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues you may encounter.

Contact Support View Documentation

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues you may encounter.

Contact Support View Documentation

Frequently Asked Questions

How do I install and configure the security agent?

Our security agents are available for Windows, Linux, and macOS. Download the appropriate installer from your dashboard, run the installation wizard, and follow the configuration prompts. Detailed installation guides are available in our agent download section.

View Agent Downloads →

What types of security scans does the platform perform?

Our platform performs comprehensive security assessments including vulnerability scanning, malware detection, network analysis, compliance checking, and threat intelligence gathering. The system automatically prioritizes findings based on severity and potential impact.

How do I interpret security reports?

Security reports are color-coded by severity (Critical, High, Medium, Low). Each finding includes detailed descriptions, affected systems, recommended remediation steps, and compliance references. Use the dashboard filters to focus on specific areas of concern.

Can I automate security responses?

Yes, our platform supports automated response workflows. Configure rules to automatically quarantine infected systems, block malicious IPs, or generate incident tickets based on specific security events and thresholds.

What compliance standards are supported?

We support major compliance frameworks including PCI DSS, HIPAA, GDPR, SOC 2, ISO 27001, and NIST. Custom compliance profiles can be created for organization-specific requirements.

How do I manage user permissions and access?

User roles and permissions are managed through the admin dashboard. Create custom roles with specific permissions for viewing reports, managing agents, configuring scans, or administering the system. Multi-factor authentication is recommended for all admin accounts.

Getting Started Guide

1

Create Account

Sign up for an account and complete your profile setup with organization details.

2

Deploy Agents

Download and install security agents on your target systems and networks.

3

Configure Scans

Set up automated scanning schedules and customize security policies.

4

Monitor & Respond

Review reports, monitor alerts, and take action on security findings.

Troubleshooting Common Issues

Agent Not Connecting

If your security agent won't connect to the platform:

  • Check firewall settings and ensure port 50051 is open
  • Verify the agent configuration file has correct server URL
  • Restart the agent service and check logs
  • Ensure the Go core service is running on the server

Scan Results Not Appearing

If scan results aren't showing in your dashboard:

  • Verify the agent has proper permissions on target systems
  • Check that the scan schedule is active and not paused
  • Review agent logs for any error messages
  • Ensure network connectivity between agent and server

Performance Issues

If the platform seems slow or unresponsive:

  • Check server resources (CPU, memory, disk space)
  • Review database performance and consider optimization
  • Enable caching and CDN for static assets
  • Monitor background job queues for bottlenecks

Video Tutorials

Agent Installation Guide

Step-by-step video guide for installing security agents on different platforms.

Dashboard Overview

Learn how to navigate the dashboard and interpret security reports.

Advanced Configuration

Configure advanced security policies and automated response rules.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues you may encounter.

Contact Support API Documentation Email Support